We want you to love what you bring home from HABBIT.
Since bedding is a personal-use product, we keep our
return policy simple and focused on genuine product issues.
HABBIT does not accept returns for change of mind,
preference, colour preference, feel preference,
incorrect size selection, or other reasons where
the correct product has been supplied and is free
from a manufacturing defect.
If your HABBIT product has a manufacturing defect or
damage attributable to the manufacturing process,
please contact us within 4 days of delivery.
If the claim is approved after review, we will offer
a replacement or eligible HABBIT Wallet Credit,
as applicable.
What qualifies?
A manufacturing defect; damage attributable to
manufacturing; a product materially different
from what was ordered; or another issue HABBIT
confirms is eligible under this policy or
applicable law.
What is not covered?
Change-of-mind returns; colour, pattern or feel
preferences; incorrect size selected by the
customer; damage caused by washing, drying,
ironing, storage or misuse; stains, marks, tears
or cuts caused after delivery; altered or repaired
products; and products purchased from unauthorised
sellers.
Contact online@hayagreevas.com
within 4 days of delivery with your order number
and clear photographs/videos of the issue.
Our team may request more information or arrange
an inspection. Once reviewed, we will confirm
the resolution.
01
Contact us
Reach out with your order number and
details of the issue.
02
Share details
Send clear photographs or videos showing
the issue with your product.
03
Get a resolution
We'll review your claim and confirm
the next step.
03
Refunds are issued as
HABBIT Wallet Credit
HABBIT Wallet Credit
For an approved manufacturing-related claim,
the eligible refund amount will be credited
to your HABBIT Wallet rather than returned as
cash or to the original payment method, except
where a different form of refund is required
by applicable law.
Wallet Credit can be used for a future purchase
on the HABBIT website. It cannot be withdrawn,
transferred or exchanged for cash unless required
by applicable law.
If your replacement costs more than the wallet
balance, you may pay the difference. Any remaining
eligible balance stays in your wallet.
04
A note on bedding returns
For hygiene and product-care reasons, correctly
supplied bedding cannot be returned simply because
you have changed your mind or the product does not
match a personal preference.
Please check the product details, size and collection
before ordering.
Clear policy. Human support.
We may have a clear policy, but we never want
the process to feel difficult.
If something genuinely isn't right with your
HABBIT order, tell us. We'll review it fairly
and guide you through the next step.
